FAQ

What is Karhero?

Karhero is cloud-based delivery system for the last mile of business automation. Use all-in-one software to manage your deliveries and routes, optimize your routes, make paperless proof of delivery, track your vehicle in real-time, send jobs to your drivers.


Do I need to integrate Karhero with my system before I can use it?

No. We’ve designed Karhero to be as simple as possible so that you do not need to go through the hassles of integrating different systems just to start manage, control, analyze your deliveries and routes. You can simply use our web forms to add your orders, routes or import your manifest file (CSV format) into our system.


Does it fit my business?

Karhero is a perfect tool for almost any type of business where large quantity of the staff works outside the office walls. We have created this delivery driver app having a wide variety of businesses in mind. It fits Logistics, Wholesale, Retail, HoReCa, Utility, Service, Manufacturing and construction industries (food delivery, courier service, workforce management). We are sure that our software will be beneficial also in Your business.


How can Karhero help me with everyday tasks?

Your drivers or carriers even doesn't need to come to your office to get daily jobs most of the time. They can get routes with orders details simply online and notify tasks and deliveries completion in One-touch. No paperwork is needed any longer. They can get deliveries to their mobile devices and go to the customers directly from home. You don't need to call them to know what's up as you can see all required delivery statuses and other info right on your screen. Your staff also can conveniently move from point to point using inbuilt navigation.


What benefits can I potentially get?

First and foremost it will allow you to decrease your time spent on routine jobs. Time is money and you know it. You are able to use all-in-one software which will allow you to eliminate unnecessary paperwork, endless telephone calls, texts etc. It will allow to be in full control of what's happening in your business right now. You will get all necessary statistics for business decision making almost real time thus increasing your potential for bigger earnings.


Will Karhero work in my country?

Karhero is global ready. This means that you can use Karhero to track your vehicles or drivers and deliveries in any country around the world. You can manage, control, analyze and improve your service anywhere and anytime.


Can I run it on several PCs?

You can manage your business on any number of PCs.


Do I need to install anything (mobile/PC)?

There is no need to install anything on your PC. All you need is to register your account on management portal. For mobile phone you just need to find Karhero on Google Play app store and install it. It's that simple.


What are the web browsers supported?

Our management portal supports most popular browsers such as Internet Explorer (version 8 and above), Chrome, Firefox, Safari on Mac.


Can I run it on MAC? Can I use iPhone?

Definitely you can run the backend portal on your MAC, all need is Internet and a compatible browser. However iPhone is currently not supported. We are working hard on solving this issue. iOS mobile app will come out soon.


How is it licensed? What's the final price?

Pricing is based on number of drivers you currently manage on your management portal. There is no need to purchase any kind of licenses, servers etc. The pricing is very simple.


Do I get support with software?

All registered business users are definitely eligible for support. In case of any issues or questions please contact us at hello@Karhero.com


What is the maximum number of drivers or field staff I can manage and control?

There is practically no limit to the number of drivers or field staff you can manage and control at any one point in time. From one to ten or hundreds or even thousands of drivers or field staff, just add your staff as you grow and Karhero will track them all for you.


Will it suit my small business (2-5 workplaces)?

We are sure it fits small businesses perfectly (as well as big ones). We carefully designed our routing software and delivery driver app with all types and sizes of businesses in mind. You neither need to be an IT expert to use the software nor have a lot workplaces to get benefits of this. There are lots of small customers who get benefits of using our software right now.


Can Karhero be used for Proof Of Service?

Yes in fact we have many clients using Karhero for Proof Of Service. Our app can capture the arrival and departure time, photo about problem and reason non-completion task. For example, you can capture the time you started work, photo after the delivery of your work and finally the delivery time and signature of your customer upon completion of task.


How will I be notified when a delivery is completed?

You will be able to see the delivery being updated live on the delivery dashboard screen, status-coded to reflect the delivery status, online analysis via filtering and grouping.


Can Karhero system replace paper waybills?

Yes.Karhero allows you to enter delivery details such as route and order number, address, client name, delivery time, order details, delivery items (SKU description, quantity). Your driver or carrier will be able to record reason for every rejected item and capture signature / photo POD and automatically send them back to your Karhero dashboard portal for instant updates.


Can Karhero handle multiple deliveries at the same location?

You can use it to perform very complex route planning with several arrival locations and multiple deliveries at the same location. Every waypoint is differentiated by address description. Each waypoint can consist any orders for delivery, that have order number and details such as client name, SKU, qty, address and and much more.


Does Karhero support multiple depots or stores?

Yes. Karhero is an ideal route planning tool with delivery driver app. You can use any number departure locations. We know that it is very important for retail chains, restaurants, pizza delivery chains, shops to have several points of departure.


Can I restrict the Android phone to be able to use Karhero only?

You can use free apps such as Perfect App Protector, AppLock or Smart App Protector to lock down the Android phone to be able to only use our Karhero app. These apps can lock the phone’s ability to surf Internet, download apps, send SMS, make calls, etc.


Will I see of unsuccessful deliveries or jobs?

Yes. You will see of both successful and unsuccessful deliveries or jobs. You will see instantly via our dashboard of delivery completion, successful or not. You will also know when the driver submitted the POD.


Do I need to print barcodes or QR codes on my invoices / delivery orders / waybills?

No. There is no need to print any barcode or QR code on your invoices, delivery orders or waybills. Karhero works out of the box on its own, allowing your drivers to easily identify and submit POD for every delivery with just a few taps.